Modernize CX with AI-powered voice and chat built to scale. rivalCX helps organizations implement conversational platforms that reduce costs, increase customer satisfaction, and deliver a consistent customer experience.

Conversational AI for voice & chat at scale
Deploy intelligent, natural-sounding automation to handle complex interactions with ease.

Cost reduction, CSAT improvement
Cut operational spend while enhancing the customer experience — without compromising customer satisfaction.

Multilingual, omni-channel support
Engage customers wherever they are — phone, web, SMS, or messaging apps — in the language they prefer.

Agent-assist technologies
Empower agents with real-time insights, suggestions, and AI-enhanced tools to resolve faster and smarter.

Voice biometrics & authentication
Enable secure, frictionless identity verification through advanced technology.

Build payment infrastructure that scales with your business and doesn’t leave revenue on the table. rivalCX helps companies choose the right partners to power secure, efficient, and intelligent payment ecosystems with:

Secure, scalable payment infrastructure
Design systems built to handle growth without compromising security.

Decline recapture
Optimize transaction flows and recover lost revenue from avoidable declines.

Payment processor selection
Navigate the processor landscape and pick partners that align with your business stage and goals.

API integration strategy
Ensure seamless, future-proof integration across platforms, gateways, and processors.

PCI-compliant payments & tokenization
Protect your data and your customers with modern compliance and tokenization solutions.